Class Keeper® App FAQs

• What is the Class Keeper® App?

  The Class Keeper® School Memory App allows you to upload unlimited images and stories to create a collection of memories for each child that you [and your kids] will cherish for a lifetime. Designed to be a companion to the Class Keeper® Keepsake Binder OR standalone, the app includes fan-favorit...

• Is my device compatibile?

  The Class Keeper® App is available now on the App Store and the Google Play Store.

• Can I buy this as a gift?

  Yes, you sure can! When you purchase a 1-Year Access to the Class Keeper® App on our site, you will receive an email with a redemption code to share with the gift recipient. We created a FREE Class Keeper® App Gift Certificate for you to print, fill-in the redemption code & gift it!

• How do I create an account?

  Once you’ve downloaded the Class Keeper® App from the App Store or Google Play Store, open the app and tap Next to scroll through the introductory screens to advance to the Join screen. Enter your name, email address and create a password. Tap Join. Once you’ve created your account you can sign i...

• How do I sign in?

  Open the Class Keeper® App and tap Sign in at the bottom of any of the introductory screens. Enter the email address and password for your account and tap Sign in.

• How do I reset my password?

  Open the Class Keeper® App and tap Sign in at the bottom of any of the introductory screens. On the Sign in screen, tap Forgot Password. Enter your email address and tap Reset. You will receive an email with instructions on how to reset your password. Please note: We will not send you a password...

• How do I change my password?

  From the home screen, tap the menu icon at top left, then tap My Profile. Scroll down to the Change Password section. Enter your current password followed by your new password. Tap Update to confirm the change.

• Why does the app not recognize my email address?

  If your email address is not recognized, it’s likely because you have not yet created an account. To set-up your account, open the Class Keeper® App and tap Next to scroll through the introductory screens or tap Skip to go directly to the Join screen. Enter your name, email address and create a p...

• How do I sign out of the app?

  From the home screen, tap the menu icon at top left, then tap Sign Out.

• How do I add a profile photo?

  From the home screen, tap the menu icon at top left, then tap the Add Profile Photo icon. You can choose from an existing photo in your gallery or use your camera to snap a new one. Once you’ve selected your photo, use the pinch and zoom features to edit your photo to fit in the display window. O...

• How do I change my profile photo?

  From the home screen, tap the menu icon at top left, then tap on your current profile photo. Tap Change Photo below your photo. Remember to tap Save! You may change your profile photo as often as you wish.

• How do I become a member of the Class Keeper® App?

  Sign in to your Class Keeper® account, tap the menu icon at top left and tap Membership. Choose from the Annual or Monthly membership options and follow the prompts to complete your registration. Your membership gives you full access to all of the Class Keeper® App features, including unlimited s...

• Where do I enter my redemption code?

  You can redeem this code directly in the App, through the App Store or Google Play Store. To redeem in the App: 1. Tap on the three bars in the top left corner 2. Tap Redeem Code 3. Enter the redemption code and click Redeem To redeem in the App Store:* 1. Log-in to your App Store Account 2. Ta...

• What if I didn't get my email with the Class Keeper® code?

  Check your spam folder for the following:  Sender: denise.a@denisealbright.com  Subject: Unlock Your Class Keeper® App! To ensure it’s delivered directly to your inbox next time, add denise.a@denisealbright.com and support@denisealbright.com to your contacts or Safe Sender’s List.

• Does my membership automatically renew?

  Your membership will automatically renew unless auto-renew is turned off at least 24-hours before the end of each membership term. You can manage your renewal settings in the App Store or Google Play Store.

• How do I change my membership?

  To change your membership plan, you must first cancel your active membership. To cancel your membership: Log in to the App Store or Google Play Store. Tap on your profile image to open your account settings. Tap Subscriptions, then select Class Keeper® (listed under your Active Subscriptions). T...

• How do I cancel my membership?

  We really don’t like seeing you go! Before canceling your membership, please let us know if there is something we can do to help you. Email support@denisealbright.com, we’re standing by to hear from you! If you would still like to cancel your membership: Log-in to the App Store. Tap on your pro...

• What is your cancellation / refund policy?

  We get it! Sometimes it’s not until you have had time to explore the app that you realize it’s just not a good fit. If you purchased your membership directly through the App Store, here are the steps to follow to cancel your membership and request a refund: 1. Go to Apple Support. 2. Follow the ...

• How do I add a Child Profile?

  Adding a child profile is as easy as 1, 2, 3! From the home screen, tap the Child Profiles icon (aka the “smile”) and select Add a Child. 1. Upload a profile photo. 2. Add your child's name & birthday. 3. Select a background theme and tap Save. You can change the theme as often as you wish!...

• How do I edit my Child’s Profile name, photo, birthday or background theme?

  From the home screen, tap the Child Profiles icon (aka the “smile”) and select the child you’d like to update. On the child’s profile page, tap their photo. This will open their profile where you can update any of the profile fields, including name, birthday and background theme. You can also upd...

• How do I delete a Child Profile?

  From the home screen, tap the Child Profiles icon (aka the “smile”) and select the Edit button at top right. Press the X button next to the child(ren) you’d like to remove. Confirm you want to delete the child’s profile by tapping “Yes, Delete Profile” on the pop up alerts. >>> IMPORTAN...

• How do I create an album on my Child's Profile?

  From the home screen, tap the Child Profiles icon (aka the “smile”) and select the child for whom you’d like to create the album. On the child’s profile page, tap the Add Another Album icon. Tap the icon, enter the album name and tap Save. The new album will appear on the child’s profile page. N...

• How do I customize the cover image of an album?

  This customization is not available, yet. Stay tuned...we’ll be adding it soon!

• How do I delete an album I created on my Child's Profile?

  From the home screen, tap the Child Profiles icon (aka the “smile”) and select the child for whom you’d like to delete an album. On the child’s profile page, tap the Edit icon in the top right corner. For the albums that can be deleted, an X will appear. Tap on the X to delete the album. >>...

• Can I hide an album instead of deleting it?

  Yes! From the home screen, tap the Child Profiles icon (aka the “smile”) and select the child for whom you’d like to hide an album. On the child’s profile page, tap the Edit icon in the top right. Tap the Hide icon to hide the album. Tap Done when you are complete. The album will be hidden from v...

• How do I add a photo to an album?

  There are (4) ways to add a new photo to an album. On the home screen, tap Add a Photo.  On the main Child Profiles page, tap the Add a Photo link on the bottom right.  On the individual child’s profile page, tap the Add a Photo link on the bottom right.  On the individual child’s profile page, ...

• What is a preset album?

  Every child profile you create will automatically include a collection of albums. These albums include: Grade albums from preschool through college First/Last Day Highlight Reel Keepers You can hide any of the preset albums from your child’s profile by selecting the Edit icon at top right. Tap t...

• How do I hide/unhide a preset album?

  From the home screen, tap the Child Profiles icon and select the child profile that contains the album you’d like to hide. On the child’s profile page, tap the Edit icon in the top right. Tap the Hide icon to hide the album. Tap Done when you are complete. The album will be hidden from view. To ...

• What is a Keeper?

  A Keeper is a story or a moment that you want to remember forever. How many times have you said “Now that’s a keeper!” when your child did or said something that was precious or super silly or extraordinary?  In that moment, you feel like you’ll remember it for a lifetime. Fact is, it’s nearly im...

• How do I add a Keeper?

  There are 4 ways to add a Keeper. On the home screen, tap Add a Keeper. On the main Child Profiles page, tap Add a Keeper on the bottom left. On the individual child’s profile page, tap Add a Keeper on the bottom left. On the individual child’s profile page, tap the Keepers album. If it’s your f...

• What is the First/Last Day Highlight Reel?

  Stroll, err, swipe down memory lane! The First/Last Day Highlight Reel is an album that is auto-generated from all of your individual uploads for your child’s first & last days. In the end, you get to enjoy one cohesive series that takes you through your child’s transformation throughout thei...

• How do I add photos to the First/Last Day Highlight Reel?

  Actually, you can’t. Why not? Because the First/Last Day Highlight Reel is automatically created by pulling the first & last day photos you upload in each individual grade album. To add or change a first or last day photo, navigate to the child’s profile. Tap the grade album you wish to edit...

• How do I add a First/Last Day photo to a grade album?

  From the home screen, tap the Child Profiles icon (aka the “smile”) and select the child profile you wish to enhance. On the child’s profile page, tap the album for the applicable grade, then tap Add First Day of School Photo. Follow the prompts to choose a photo from your gallery or use your pho...

• How do I change or delete a First/Last Day photo in a grade album?

  From your child’s profile page, tap the icon for the grade you wish to edit. Select the First Day or Last Day button above the photo to display the photo you’d like to change. Tap the three dots [...] in the bottom right of the photo, then select Edit, Share or Delete icon. When you select Edit, ...

• How do I add a Class Photo in a grade album?

  From your child’s profile page, tap the icon for the grade you wish to update. Tap the Class Photo link at the bottom of the screen. Choose a photo from your gallery or use your phone’s camera to snap a pic. Under each photo are optional fields to note the school year, school name and your child’...

• How do I delete a Class Photo in a grade album?

  From your child’s profile page, tap the icon for the grade you wish to update. Tap the Class Photo link at the bottom of the screen. Tap the three dots [...] in the bottom right of the photo, then select Edit, Share or Delete icon. When you select Edit, you change the photo by tapping Change Phot...

• How do I add a photo to a grade album?

  There are 4 ways to add a Photo to a grade album. On the home screen, tap Add a Photo. On the main Child Profiles page, tap Add a Photo on the bottom right. On the individual child’s profile page, tap Add a Photo on the bottom right. On the individual child’s profile page, tap the Grade Album to...

• How do I delete/change a photo from a grade album?

  On your child’s profile page, tap the icon for the grade containing the photo you wish to delete/change. Tap Keepsake Photo at the bottom right. Tap the three dots [...] in the bottom right of the photo you wish to modify, then select Edit, Share or Delete icon. When you select Edit, you change t...

• How do I edit a photo?

  Navigate to the album in which your photo is saved. Tap the three dots [...] in the bottom right of the photo you wish to modify, then select Edit, Share or Delete icon. When you select Edit, you change the photo by tapping Change Photo on the bottom left. You may also update the orientation of t...

• Why can’t I add photos from my iPhone?

  It’s likely you haven’t granted the Class Keeper® app permission to access all photos. It’s an easy fix! Go to your device’s Settings, scroll down and tap the Class Keeper® app. Select Photos and make sure the All Photos option is selected. Once this setting has been updated, open the Class Keep...

• Can I upload videos?

  This feature is not yet available. Stay tuned for updates!

• I have a great idea, how do I let the team know?

  We’d love to hear it! Email support@denisealrbright.com to share your ideas & feedback on the Class Keeper® App!

• Can I download my content?

  COMING SOON.  We are actively developing a seamless download process for you.  When this download feature is released, you'll receive an update through in-app notifications.  To ensure you receive these updates, go to your iPhone Settings and scroll down to select the Class Keeper® app. Tap Notif...

• Can I make a keepsake book?

  This feature is not yet available. Stay tuned for updates!

• Can I share a child profile with family and friends?

  Absolutely! You are able to share a child profile with anyone you’d like. You can invite family and friends as a co-editor or give them view only access. A co-editor will be able to add photos, create albums, add Keepers and hide albums. They will not be able to delete the profile. View only acc...

• Do you have an affiliate program?

  We sure do! The Scoop Troop™ is our affiliate program that rewards you for each sale you refer to our site through your own unique tracking links. As an affiliate, you will earn a $10 bounty for each purchase of a new membership for the Class Keeper® App you drive to our site. To learn more or a...

• Do you offer the app in other languages?

  No. The Class Keeper® App is only available in English.

• How do I get started?

  Download the app from the App Store or the Google Play Store. Enjoy all the features free for 30 days.

• I can’t find an album. Is it gone?

  If you don’t see an album, it’s possible that it’s just hidden from your view. Here’s how to check if an album is just hidden: On the child’s profile page where the album should appear, tap the Edit icon in the top right. An icon with either a Hide or Unhide will appear on all albums. Scroll thr...

• I have a request for a new feature, where do I submit it?

  We’d love to hear from you! Our goal is to make the Class Keeper® App your go-to place to create a collection of memories for each child that you [and your kids] will cherish for a lifetime. Email your idea to support@denisealbright.com.

• I have my own keepsakes from my childhood from my own parents, can I use the app for myself?

  Absolutely! You have your own collection of keepsakes to commemorate. Dust off those boxes & bins and take a trip down memory lane. Those bins aren’t going to go away by themselves, you know! Simply create a profile for yourself and get to work! PRO TIP: Invite your parents to be co-editors ...

• Is my account private?

  Yes! Only you and those you invite can see the contents of your account. You’re in control of who has access to your child’s profile and to what extent. Grant permission to “view only” or be a “co-editor” to those who will add to your child’s profile.

• Is there a free version of the app?

  You can enjoy all the features of the Class Keeper® App free for 30 Days. It’s the perfect way to give it a test drive. It’s been called a “real game changer” in our focus groups. Let us know if you agree!

• Is there a limit to the number of photos I can add?

  No. There is no limit to the number of photos or Keepers you can keep in your Class Keeper® App. You can upload up to 10 photos at a time to any album.

• My kids are already in school, is it too late to start?

  No. It’s never too late to start! The Class Keeper® App was designed to be flexible. You can upload photos from any year and tag the photo with the date or your child’s age or grade. Unlike posting photos on social media, you can upload that darling photo from years ago when you come across it wh...

• What age is ideal to start using the Class Keeper®?

  It’s never too early [or too late] to start. Truly! Some customers have purchased the Class Keeper® Keepsake Binder & App as a baby gift.  Others have become Class Keeper® App members to organize their own keepsakes from their own childhood decades ago.  Those bins need to be dealt with at so...

• What happens if I lose my phone?

  All of your content is safely stored in the cloud, so anything you’ve saved to your account will not be lost. Simply reinstall the Class Keeper® App on your new device and log in to your account. If you have trouble logging in, please email support@denisealbright.com. We’re standing by to help!

• What is the cost of the membership?

  Every account starts with a 30-Day Free Trial. After the trial ends, the app membership is available on an annual or monthly basis. The annual plan is $59.99 and the monthly plan is $8.99. During the introductory period happening right now, you can enjoy promotional offers and save 30-60% on thes...

• Why would I want to share my child’s profile?

  The real question is why wouldn’t you want to share! Here are the top 4 reasons to share your child’s profile with your inner circle: 1. Distribute the Load! - There are so many people in your life (spouses, grandparents, nannies, older siblings) who have the content to contribute, why not invit...

• Will the app work on my iPad?

  Yes! The app functions properly on your iPad, however, it’s not optimized for the larger screen. The updated iPad version is in development.

• With whom should I share my child’s profile?

  Share with any loved ones who would enjoy being part of your child’s journey growing up. No more photos getting buried in group threads or having to share the same photo across multiple channels. The Class Keeper® provides one centralized location where you’re in control of who sees your content....

• My question isn't here.

  We got you! Email support@denisealbright.com. We're standing by to help!

• How do I access the Class Keeper® Mobile App?

  Click the link below to download the app for your chosen device. Apple: Download from the App Store  denisealbright.com/ck_app Android: Download from Google Play denisealbright.com/ck_app_google_play

• I need help with the Class Keeper® App. Who do I contact?

  Please email support@denisealbright.com. We're standing by to help!