Ordering Questions
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You sure can! The gift message will be printed on the packing slip that is included with the order. Don't worry, no pricing is shown on the slip! Once you've added your items to your cart and get to the "View Cart" step in the checkout process, there will be a box where you can enter the gift me...
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We'd love for you to add to your order! Here's our hurdle: If your order is already submitted, there’s no way for us to add to that order. It's kind of "locked in" as submitted. However, if you place another order, we can combine it in-house. Please know that we cannot promise that’s possible. W...
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How do I change the shipping address on my order?
Our rock star fulfillment team packs and ships orders lightning fast! If your shipping label has not yet been printed and/or if the order hasn't made like Elvis and left the building, we may be able to catch it. It may already be in the sea of packages waiting to be picked up, so no promises! Em... -
How do I check my order status?
1. Log in to your account: denisealbright.com/account 2. Once logged in, you will see your orders listed including the fulfillment status. To get more details about an order, like the tracking, simply click/tap on the order #. Not finding your order? Not to worry! Send us a chat message or ema... -
My discount code is not working
There could be a few reasons, but we got you... 1. There may be another discount already applied...sometimes our system adds them automatically and since there is only one code per order, you will have to "X" that one out and key-in the discount code you'd like to use. 2. Discount codes are not... -
Where do I enter my discount code?
To use your discount code, you add it to the field on the checkout page...so you will need to advance to the checkout stage of the process (not cart view.)